Important to know

A little guidepost for your perfect holidays in the Bergschlössl



Here you can find important information about potpourri. For more questions and information please contact us and we will do our best.


Arrival and departure

Your room will be available from 1.00 p.m. on the day of arrival. We would ask you to vacate your room by 11.00 a.m. on the day of your departure.
If you wish to remain in the room for longer please contact reception in good time. We will where possible arrange this at a surcharge:

Late-Checkout: € 20,00 per person / € 40,00 per person in our Wellness-Suites*
Late-Checkout with afternoon snack: € 28,00 per person / € 48,00 per person in our Wellness-Suites*
Late-Checkout with afternoon snack and dinner: € 50,00 per person / € 70,00 per person in our Wellness-Suites*

*The Luson Alps Suite, the Dolomites Suite, the Tower Suite & the King's Suite

Settling your bill

We prefer to receive payments in cash. The Bergschlössl accepts the following credit cards: VISA, MASTERCARD, EUROCARD and EC-card. We regret that we cannot accept cheques. Unclaimed services cannot be refunded. Amendments, printing errors and all other errors reserved.

Late arrival and early departement

We charge a fee of 100% of the booked stay for premature departures.

Cancellation and deposit

Bookings and cancellations: your holiday in this Naturidyll Hotel can be exclusively reserved for you on written confirmation and a deposit. Where a stay is cancelled one month before the arrival date, we cannot refund this deposit. Where a stay is cancelled one week before the arrival date, we will deducted of the remaining cost of your stay.

Dogs, Kitties & Co.

we would like to remind all dog and cat owners that their four-legged friends can only be accommodated when this is mentioned in advance and when a basket and blanket is provided by the owner. Pets are not allowed in the communal areas or the Adagio spa area and the main dining room. The additional cost for each pet is € 16.00 a day (excluding food).

Marlboro & Co.

Marlboro etc.: since 2005 it has been prohibited in Italy to smoke in public areas and dining areas.

Parking

The parking and underground parking are included and free for our guests.

Images & descriptions

Rooms may vary from the descriptions and images.